The Effect of Perceived Creativity of Sports Store Instagram Posts on the Interactive Intention of Followers With the Mediating Role of Affective Commitment

Document Type : Original Article

Authors

1 Assistant Professor of Sport Management, Shahrood University of Technology, Shahrood, Iran

2 M.A of Sport Management, Shahrood University of Technology, Shahrood, Iran

Abstract

Purpose: This study aimed to investigate the effect of perceived creativity of Instagram posts in sports stores on interactive intention with followers.

Methods: This research was descriptive-correlational. The statistical population of this study was 3200 participants of a sports page Among them, 135 samples were selected by the available sampling method. perceived creativity was measured by a questionnaire Andrews and Smith (1996),

affective commitment was measured by Belanche et al (2013) and interactive intention was measured by Casalo et al (2017) were used for data collection. The validity of the questionnaires was assessed by experts. Reliability based on Cronbach's alpha for each questionnaire was 0.81, 0.83 and 0.90, respectively, which was confirmed. To analyze the data, the structural equations method and PLS software were used.

Results: The results showed that the perceived creativity of sports store Instagram posts has a positive and significant effect on affective commitment (t=7.45, β=0.53) and intention to interact (t=5.56, β=0.35). The affective commitment has a positive and significant impact on the interactive intention (t=9.28, β=0.57) of the followers' and further, the affective commitment has a mediating role in the relationship between perceived creativity and the interactive intention of the followers.

Conclusion: Therefore, managers of sports stores using creative ideas such as product categories in highlights, comparing journal and non-journal photos of the product, mentioning all the specifications of the product in the copying of Instagram posts of products can provide the grounds for people's interaction to purchase products by creating emotional commitment in the followers.

Keywords


  1. References

    1. Abdolahnezhad, F., Andam, R., & Rajabi, M. (2021). The Impact of Covid 19 Concerns on the Mental Health of Athlete Students with the Modifying Role of Social Support in a Multi-Group Analysis by Gender. Qom University of Medical Sciences Journal, 15(3), 198–209.
    2. Abdolmaleki, H., Mirza Zadeh, Z. S., & Alidoust Ghahfarokhi, E. (2016). The role of marketing mix on purchase behavior of sport management professor. Research on Educational Sport, 4(11), 37–54.
    3. Amin, M., Ryu, K., Cobanoglu, C., & Nizam, A. (2021). Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing and Management, 30(7), 845–870. https://doi.org/10.1080/19368623.2021.1899095
    4. Anagnostopoulos, C., Parganas, P., Chadwick, S., & Fenton, A. (2018). Branding in pictures: using Instagram as a brand management tool in professional team sport organisations. European Sport Management Quarterly, 18(4), 413–438. https://doi.org/10.1080/16184742.2017.1410202
    5. Andrews, J., & Smith, D. C. (1996). In search of the marketing imagination: Factors affecting the creativity of marketing programs for mature products. Journal of Marketing Research, 33(2), 174–187.
    6. Belanche, D., Casaló, L. V, & Guinalíu, M. (2013). The role of consumer happiness in relationship marketing. Journal of Relationship Marketing, 12(2), 79–94.
    7. Belanche, D., Cenjor, I., & Pérez-Rueda, A. (2019). Instagram Stories versus Facebook Wall: an advertising effectiveness analysis. Spanish Journal of Marketing - ESIC, 23(1), 69–94. https://doi.org/10.1108/SJME-09-2018-0042
    8. Blazevic, V., Wiertz, C., Cotte, J., De Ruyter, K., & Keeling, D. I. (2014). GOSIP in cyberspace: Conceptualization and scale development for general online social interaction propensity. Journal of Interactive Marketing, 28(2), 87–100. https://doi.org/10.1016/j.intmar.2013.09.003
    9. Bowden, J., & Mirzaei, A. (2020). Consumer engagement within retail communication channels: an examination of online brand communities and digital content marketing initiatives. European Journal of Marketing, 55(5), 1411–1439. https://doi.org/10.1108/EJM-01-2018-0007
    10. Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2017). Understanding Consumer Interaction on Instagram: The Role of Satisfaction, Hedonism, and Content Characteristics. Cyberpsychology, Behavior, and Social Networking, 20(6), 369–375. https://doi.org/10.1089/cyber.2016.0360
    11. Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2021). Be creative, my friend! Engaging users on Instagram by promoting positive emotions. Journal of Business Research, 130, 416–425. https://doi.org/10.1016/j.jbusres.2020.02.014
    12. Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2018). the Relevance of Creativity and Emotions in Engaging Users on Instagram. Global Fashion Management Conference, 2018, 4–5. https://doi.org/10.15444/gmc2018.01.01.04
    13. Casaló, L. V, Flavián, C., & Guinalíu, M. (2010). Antecedents and consequences of consumer participation in on-line communities: The case of the travel sector. International Journal of Electronic Commerce, 15(2), 137–167.
    14. Cheung, M. L., Pires, G. D., Rosenberger, P. J., Leung, W. K. S., & Salehhuddin Sharipudin, M. N. (2021). The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions. Journal of Retailing and Consumer Services, 61, 102574. https://doi.org/10.1016/j.jretconser.2021.102574
    15. Choi, T. R., & Sung, Y. (2018). Instagram versus Snapchat: Self-expression and privacy concern on social media. Telematics and Informatics, 35(8), 2289–2298. https://doi.org/10.1016/j.tele.2018.09.009
    16. Fransen, M. L., Verlegh, P. W. J., Kirmani, A., & Smit, E. G. (2015). A typology of consumer strategies for resisting advertising, and a review of mechanisms for countering them. International Journal of Advertising, 34(1), 6–16. https://doi.org/10.1080/02650487.2014.995284
    17. Ghasemy, M., Teeroovengadum, V., Becker, J. M., & Ringle, C. M. (2020). This fast car can move faster: a review of PLS-SEM application in higher education research. Higher Education, 80(6), 1121–1152. https://doi.org/10.1007/s10734-020-00534-1
    18. Ha, S., Huang, R., & Park, J. S. (2019). Persuasive brand messages in social media: A mental imagery processing perspective. Journal of Retailing and Consumer Services, 48, 41–49. https://doi.org/10.1016/j.jretconser.2019.01.006
    19. Hedayatpour, P., Manouchehri, J., & Soheili, B. (2020). The Impact of Facebook Marketing on Sport Products A Customer Satisfaction View. Journal of Interdisciplinary Studies in Communication and Media, 3(9), 157–177.
    20. Herzallah, D., Muñoz Leiva, F., & Liébana-Cabanillas, F. (2021). To buy or not to buy, that is the question: understanding the determinants of the urge to buy impulsively on Instagram Commerce. Journal of Research in Interactive Marketing. https://doi.org/10.1108/JRIM-05-2021-0145
    21. Jones, A. R., & Lee, S. E. (2021). Factors Influencing Engagement in Fashion Brands’ Instagram Posts. Fashion Practice, 1–25. https://doi.org/10.1080/17569370.2021.1938820
    22. Kouzechian, H., Saffari, M., & Khalili, M. (2021). The Effectiveness of Advertising through Sport in Social Networks (Case Study: Instagram). Journal of Sport Management, 13(1), 257–275.
    23. Liu, D. Y., Wang, K. C., Mao, T. Y., & Yang, C. C. (2021). The Impact of Instagram Stories on Tourists’ Consumption Behavior in Smart City Night Markets. Mathematical Problems in Engineering, 2021. https://doi.org/10.1155/2021/5509265
    24. Matharu, S., John, R., & Singh, S. (2019). Advertising Effectiveness on Consumer Purchase Decision at Different Income and Education Levels. Review of Professional Management- A Journal of New Delhi Institute of Management, 16(2), 36. https://doi.org/10.20968/rpm/2018/vl6/i2/141021
    25. Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314–328.
    26. Sánchez-Cobarro, P. de H., Molina-Castillo, F. J., & Alcazar-Caceres, C. (2021). The brand-generated content interaction of instagram stories and publications: A comparison between retailers and manufacturers. Journal of Theoretical and Applied Electronic Commerce Research, 16(3), 513–524. https://doi.org/10.3390/jtaer16030031
    27. Sengar, A. S. (2021). The impact of social media on business growth and performance in India. Asian Journal of Research in Business Economics and Management, 11(12), 27–31.
    28. Shukla, P., Banerjee, M., & Singh, J. (2016). Customer commitment to luxury brands: Antecedents and consequences. Journal of Business Research, 69(1), 323–331. https://doi.org/10.1016/j.jbusres.2015.08.004
    29. Siegel, L. A., Tussyadiah, I., & Scarles, C. (2022). Cyber-physical traveler performances and Instagram travel photography as ideal impression management. Current Issues in Tourism, 1–25. https://doi.org/10.1080/13683500.2022.2086451
    30. (2022). Instagram accounts with the most followers worldwide as of July 2021. Statista.Com. https://www.statista.com/statistics/421169/most-followers-instagram/
    31. Truong, V., Nkhoma, M., & Pansuwong, W. (2019). An Integrated Effectiveness Framework of Mobile In-App Advertising. Australasian Journal of Information Systems, 23, 1–51. https://doi.org/10.3127/ajis.v23i0.1971
    32. Yavarigohar, F., & Koraghli, M. (2019). The Impact of Stiamuli Associated with the Brand on Brand Loyalty in Social Media. Tourism Management Studies, 14(46), 47–77. https://doi.org/10.22054/tms.2019.10427
    33. Zakerian, A., Jalali Farahani, M., & Takali, H. (2019). An Investigation of the Impact of Internet Advertising Factors on Behavior of Sport Consumers. Journal of Sport Management, 11(1), 107–118.
    34. Ziadkhani Ghasemi, S., & Palmet, M. (2019). Driving Online Brand Engagement, Trust, and Purchase Intention on Instagram: The Effect of Social Commerce Marketing Stimuli.